How the Trash Screw-Up Happened and Why It’s Not Going Away

The city mistakenly sent incorrect billing data for 87,700 customers to the county tax collector's office. The error occurred during a data transfer process from Salesforce.
It was the simplest of mistakes. The city sent bad billing information on roughly 87,700 customers to the county tax collector’s office. An employee transferring the data from Salesforce into […]
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