What we learned about why Cleveland Hopkins fell further behind in J.D. Power’s airport survey
Cleveland Hopkins International Airport saw a decline in its J.D. Power satisfaction score. While the airport fell behind other medium-sized facilities, the survey results do not specify which passenger experience factors caused the drop.
Cleveland Hopkins’ satisfaction score fell while other medium airports improved, but J.D. Power’s public results do not show which parts of the passenger experience drove the decline.
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